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    Return Policy

    At Shay and Bahari™, we want all of our customers to feel completely satisfied with their purchases. However, we understand that things don’t always go as planned when online shopping. If you’re looking to return your order, we are here to help. By processing your payment and completing an order with us, you are accepting the below terms and conditions regarding any returns.

    RETURN POLICY FAQ

    Please note we currently only offer online store credit in the form of an electronic gift card for all returned items that meet our Return Policy. Before you begin processing your return, please make sure your order has not exceeded 14 calendar days since the confirmed delivery date of your package and that your item(s) do not fall within our list of ineligible items.

    Shay and Bahari™ reserves the right to refuse any returns that do not meet our below terms and conditions. 

    Your Scarlette The Label online store credit can be used at Shay & Bahari™.

    • We currently offer an online store credit for the value of your returned item(s). Store credits are issued within 3-5 business days of receiving your order at our facilities in the form of an electronic gift card to your email address on file.

    • Your online store credit does not expire.

    • Exchanges: Please note that at this time, we carry limited quantities of each item and specific sizes might not be available by the time your return is processed. We do not reserve items or place items "on hold". 

    • Items must be returned within 14 calendar days (not business days) from the confirmed delivery date of your package, per your tracking info. 

    • In order to be eligible for your online store credit, clothing items must be intact and in their original condition. Clothing must have no visible signs of wear or use, must be unwashed, unaltered, and include all tags. Items that are not in the condition they were received in will be returned to sender.

    • Items in our ineligibility list cannot be returned.

    • All shipping fees are non-refundable once your package has been shipped, including the cost of the original shipping.

    • We offer return labels via our Returns Portal so that you can package your returns from the comfort of your home. Return labels created by Shay and Bahari™ are at the customer's expense and will be deducted from the customer's store credit refund total.

    Please be advised that all return requests must be entered online via our Returns Portal in order to ensure a streamlined, hassle-free return experience. Customers may request a return label (optional) through our Returns Portal to package their returns from the comfort of their home. Please allow 24 business hours for a response.

    DOMESTIC (USA): Return labels are $7.00 USD. Domestic returns are fulfilled via USPS Economy Shipping (5-8 Business Days) and labels must be electronically stamped within 14 days of initial delivery to be accepted.

    INTERNATIONAL: Return labels are $15.00 USD. International returns are fulfilled via USPS Standard International Shipping (6-12 Business Days) and labels must be electronically stamped within 14 days of initial delivery to be accepted.

    Customers may choose to take care of their own shipping via their local post office. Our shipping address will be included in the Returns Portal response within 24 business hours. It is recommended that proof of postage and tracking be requested, as Shay and Bahari™ cannot issue store credits for items that have not been received back at our facilities.

    Return shipping is at the customers expense and is non-refundable.

    • Items in our SALE section & items marked FINAL SALE.

    • Items where tags have been removed or discarded.

    • Damaged, ripped, stretched or stained items.

    • Discounted items during promotional sales marked "ALL SALES FINAL".

    • Items past the 14 calendar days of delivery.

    • All Accessories (Sunglasses, Jewelry, etc.)

    • Swimwear, for hygienic purposes.

    • Bodysuits, for hygienic purposes.

    So that your account remains in good standing, Afterpay and/or Shop Pay will continue to charge you based on the agreed upon schedule of your four interest-free installments, despite you initiating a return with us. We will still issue you a full store credit for the value of your returned items despite any balance you may still owe to Afterpay or Shop Pay, however, you are required to finish your payment schedule for your returned order. All payments made or due to Afterpay are handled directly by the Afterpay merchant and they reserve the right to charge you based on their policies.

    Please contact Afterpay or Shop Pay directly if you have any questions regarding your pending installments.

    Quality control is very important to us. If you believe you have received a damaged or faulty item, please do CONTACT US so that our care team can assist.

    Shay and Bahari™ refuses the right to deny any individual access to placing future orders via our online store should we believe there to be a continuous or excessive display of ordering and returning item(s).