GENERAL SHIPPING INFORMATION

Shay and Bahari™ currently ships worldwide, with the exception to the following countries: Albania, Algeria, China, Guatemala, Iran, Morocco, Nicaragua, North Korea, Serbia, South Africa, Sudan, Syria, Tunisia, Ukraine and Yemen.

We offer FREE Economy Shipping on US orders over $100 USD. Taxes are not included in this promotion, meaning, the subtotal must reach $100 USD in order to receive the free shipping promotion. 

Domestic shipping is fulfilled through the United States Postal Service (USPS).

All orders will begin to be processed within 24 hours if placed within working hours. Weekends and US holidays are excluded from processing and shipping times. Please account for non-business days when choosing your shipping method.

Shipping fees are non-refundable once the package has been shipped.

SHIPPING COSTS & DELIVERY TIMES

Your checkout screen will give you a best estimate for the delivery date of your order. Please note that shipping times can vary due in part by the courier service. Shay and Bahari™ is not liable for any delays caused in part by the courier service or due to delays from natural conditions, such as storms or inclement weather. Please also note that business days do not include weekends or US holidays.

LOST OR STOLEN PACKAGES

Shay and Bahari™ is not liable for lost packages in part by the courier service. Shay and Bahari™ is not liable for any stolen packages when tracking information confirms successful delivery of the package. Shay and Bahari™ is not liable for packages that were not delivered because of incorrect address information inputted by the customer. We ask that you please double check your shipping address before completing the checkout process.

USPS may periodically place shipping insurance on orders of certain values. The value of your order, if lost, may be able to be recovered under certain circumstances. Please contact us to inquire about shipping insurance.

At your request, we can assist you with opening a case with the courier service, but do not guarantee that the courier service will be able to locate or recover your package.

If a package is returned due to an incorrect address, we will contact the customer at the email address provided at checkout and re-attempt delivery. Any additional shipping fees incurred for re-attempting delivery will be invoiced to the customer and must be paid before release.